Working competencies of management and teaching staff and their influence on satisfaction of parents in a private school in Metropolitan Lima
DOI:
https://doi.org/10.21142/DES-1301-2021-0009Keywords:
Educational Quality, Educational Management, Customer Satisfaction, Working Skills, Satisfaction of Parents.Abstract
The main objective of this research was to determine to what extent the working competencies of the directive and teaching staff influence the level of satisfaction of parents of a private school in Metropolitan Lima. After a bibliographic review of the study variables, first, 5 dimensions were identified in the analysis of working competencies, namely knowledge, skills, attitudes, aptitudes and values; second, in the field work, a survey was applied to the parents, and, third, the results obtained were analyzed with the assistance of the SPSS statistical software. Results confirm that the level of satisfaction of the parent is affected by the knowledge, skills, attitudes, aptitudes and values of the staff. Mainly, the dimension values of staff is the one that obtains a greater degree of significance in the level of satisfaction of the parent.
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Esta obra está bajo una licencia http://creativecommons.org/licenses/by-nc-sa/4.0/
